Home/Customer Service
divider

Customer Service

At myJewlex, our goal is to provide you with exceptional service, from the moment you visit our site to when your jewellery reaches your hands. If you have any questions or concerns, our team is ready to help.

Customer Service Illustration
Help LineOur support team is just a call away!+971 52 9167739
Live ChatFor quick assistance, use our live chat feature available during business hours,www.myjewlex.com/community
Email SupportYou can also email us for detailed assistance, and we'll get back to you within 24 hours.contact@myjewlex.com
FAQVisit for answers to common inquiries about our jewelry, shipping, returns, and more.

Transaction

Our secure transaction process ensures that your payment details are safe.

Payment MethodsWe accept all major credit cards, debit cards, and secure online payment options.
Secure ProcessingYour payments are processed through encrypted channels, safeguarding your sensitive information.
Transaction ConfirmationAfter every successful transaction, you'll receive a confirmation email with a summary of your order and payment.
Transaction Illustration

Take Our Feedback Survey

Your feedback helps us grow! At myJewlex, we're constantly working to enhance your experience, and we'd love to hear what you think.

Feedback Survey Illustration
Why Participate?Your insights allow us to make improvements to our platform, customer service, and product selection.
Feedback TopicsShare your thoughts on everything from product quality to user experience.
Survey LinkComplete our short survey, and as a token of our appreciation, you may receive a discount code for future purchases.
Take Survey

Frequently Asked Question

Visit our FAQ page for answers to common inquiries about our jewellery, shipping, returns, and more.

After placing an order, you can track its status in your account under "Order History". You'll receive updates as your item moves from processing to shipping.
After placing an order, you can track its status in your account under "Order History". You'll receive updates as your item moves from processing to shipping.
After placing an order, you can track its status in your account under "Order History". You'll receive updates as your item moves from processing to shipping.
After placing an order, you can track its status in your account under "Order History". You'll receive updates as your item moves from processing to shipping.
After placing an order, you can track its status in your account under "Order History". You'll receive updates as your item moves from processing to shipping.
FAQ Illustration